Key Features
Unified Agent Console
Manage multiple conversations, view customer history, and access internal knowledge base all in one place.
Canned Responses
Improve response times and ensure consistency with pre-written answers to common questions.
Real-time Visitor Tracking
See what pages your customers are on and proactively offer assistance.
Conversation Analytics
Track key metrics like agent performance, customer satisfaction, and resolution times.
"The Live Chat platform gives our agents superpowers. Having the unified console with customer history and canned responses means we can resolve issues faster and with more context than ever before."
FI
View Case StudySupport Team Manager, FinFlow Inc.